WARRANTY TERMS

Warranty Terms and Conditions

1. General Warranty Terms

TRACKOMATIC INDIA PRIVATE LIMITED ("Company") warrants its products against defects in materials and workmanship under normal use for a period of one (1) year from the date of original purchase. During this period, the Company will, at its sole discretion, repair or replace the defective product or part thereof at no charge, provided the product is returned freight prepaid to the Company.

2. International Warranty

For products sold outside India, the warranty terms and conditions remain the same as for domestic sales, subject to the following modifications:

  • The warranty period for international sales is one (1) year from the date of original purchase.
  • The Company will not be responsible for shipping costs incurred in the return of defective products from international locations. The customer will bear all such costs.
  • Repairs or replacements will be performed by authorized service centers in the country of purchase whenever possible. If local service is unavailable, the Company will provide support from its headquarters in India.

3. Warranty by Original Equipment Manufacturer (OEM)

For products supplied by the Company but manufactured by other OEMs, the warranty provided will be as per the OEM’s warranty terms and conditions. The Company will facilitate warranty claims with the OEM on behalf of the customer. The specific terms include:

  • The warranty period, coverage, and terms will be as specified by the respective OEM.
  • The customer must directly contact the Company to initiate any warranty claims for OEM products. The Company will assist in coordinating with the OEM to process the warranty claim.
  • Any shipping costs, duties, taxes, or other expenses incurred in the process of warranty service for OEM products will be the responsibility of the customer unless otherwise specified by the OEM.

4. Warranty Exclusions

This warranty does not cover:

  • Items, Parts, Components which are subject to wear and tear during the normal operations of the equipmet.
  • Any physical damage caused by external causes, including accident, problems with electrical power, abuse, misuse, neglect, unauthorized alterations, or repair by unauthorized persons.
  • Damage caused by improper installation or maintenance or improper testing and improper operating procedures.
  • Products used for purposes other than their intended use.
  • This limited warranty does not cover batteries or rechargeable batteries.

5. Claim Procedure

To make a warranty claim, the customer must:

  • Contact the Company’s customer service department by sending an email to support@trackomatic.in to obtain a warranty complaint number and Return Material Authorization (RMA) number.
  • Provide the details of defective equipment i.e. serial number and original invoice or receipt.
  • Ship the product, with the RMA number clearly marked, to the address provided by the Company.

6. Limitation of Liability

The Company’s liability under this warranty is limited to the repair or replacement of the defective product or part thereof. In no event shall the Company be liable for any indirect, incidental, or consequential damages arising out of the use or inability to use the product.

7. Governing Law

This warranty shall be governed by and construed in accordance with the laws of India. Any disputes arising under or in connection with this warranty shall be subject to the exclusive jurisdiction of the courts in Sonipat, Haryana, India.

8. Amendments

The Company reserves the right to amend these warranty terms and conditions at any time without prior notice. The current version of the warranty terms and conditions will be available on the Company’s website.

THIS LIMITED WARRANTY, AND ANY IMPLIED WARRANTIES THAT MAY EXIST UNDER STATE LAW, APPLY ONLY TO THE ORIGINAL PURCHASER OF THE EQUIPMENT, AND LAST ONLY FOR AS LONG AS SUCH PURCHASER CONTINUES TO OWN THE EQUIPMENT. THIS WARRANTY REPLACES ALL OTHER WARRANTIES, EXPRESS OR IMPLIED INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. TRACKOMATIC INDIA PRIVATE LIMITED MAKES NO EXPRESS WARRANTIES BEYOND THOSE STATED HERE. TRACKOMATIC INDIA PRIVATE LIMITED DISCLAIMS WITHOUT LIMITATION, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE. SOME JURISDICTIONS DO NOT ALLOW THE EXCLUSION OF IMPLIED WARRANTIES, SO THIS LIMITATION MAY NOT APPLY TO YOU.

TO OBTAIN WARRANTY SERVICE, CONTACT TRACKOMATIC INDIA PRIVATE LIMITED FOR A RETURN MATERIAL AUTHORIZATION. WHEN RETURNING EQUIPMENT TO TRACKOMATIC INDIA PRIVATE LIMITED, THE CUSTOMER ASSUMES THE RISK OF DAMAGE OR LOSS DURING SHIPPING AND IS RESPONSIBLE FOR THE SHIPPING COSTS INCURRED.