Frequently Asked Questions

Trackomatic supplies track geometry measurement systems, rail geometry instruments, wheel geometry sensors, rail grinding machines, rail bending equipment, OHE construction tools, and track maintenance machinery — sourced from leading OEMs in Germany, Japan, and Italy.

Yes. All equipment supplied by Trackomatic meets RDSO specifications and relevant UIC international standards. Compliance documentation is available on request.

Yes. We offer on-site demonstrations for qualified prospects. Please book an appointment or contact us to arrange a demonstration.

Submit your requirements via our Request Quote form, email us at info@trackomatic.in, or call +91 97170 01438. We respond within 2 business days.

Quotations are valid for 30 days from the date of issue unless otherwise specified in the quotation document.

Payment terms are specified in each quotation and vary by product and order value. Typically an advance payment is required to confirm the order, with the balance due before dispatch.

Standard warranty is 12 months from commissioning date or 15 months from invoice date, whichever expires first. See our full Warranty Policy for details.

Log in to the Customer Portal, navigate to your registered equipment, and click "Raise Warranty Complaint". Our team responds within 2 business days.

Yes. Our trained field engineers provide on-site installation, commissioning, training, and after-sales service across India. For international customers, service is coordinated through our OEM partners.

Click "Create a new account" on the Customer Login page. Our team reviews your application and activates access within 1–2 business days.

Track your orders and invoices, download technical documents for your equipment, raise and track warranty complaints, and review installation notes and commissioning reports.